For end users2020-03-12T11:55:32+00:00


We also serve end users who need assistance for wheels under warranty or out of warranty.

If you are a company click here

Wheel upgrades

Wheel assembly

Warranty services

Out-of-warranty services (bearings, spokes)

To request assistance, you need to open a ticket
If it is your first ticket you will first have to register (click here) and wait for a confirmation email to verify your account.

To actually open your ticket, you’ll be asked for some more mandatory info, like product pictures, detected issue and proof of purchase.

Tickets related to ENVE have to be opened using the button below.
Open a ticket for ENVE


The ticket must be filled in all its parts to request technical assistance.
To request warranty assistance it is essential to attach a receipt or invoice as proof of purchase, in the absence of these, the warranty will expire immediately. After product reception and issue analysis, PIPPOWHEELS Srl staff will contact you to confirm if the repair will be considered under warranty or to provide a quote.

The wheels must be sent to PIPPOWHEELS S.r.l. Via S. Venier, 15 – 36100 Vicenza (VI).
The wheels must be shipped clean and without covers, tape paranipples, brake disc, sprocket set, locks, accessories.

Egregi Fornitori, Clienti,
A causa delle nuove misure straordinarie relative al Covid 19, Pippowheels Srl implementerà la chiusura del sito produttivo dal 23-03 al 05-04-2020,
salvo nuove disposizioni.

La ricezione e la consegna delle merci saranno pertanto sospese durante tale periodo.
Vi ringraziamo per la vostra collaborazione.


Dear Suppliers, Customers,
Due to the new restrictrions related to Covid 19, Pippowheels will perform a production factory shutdown from March 23rd to April 5th 2020,
unless new Government rules are added.

During this period all deliveries from and to Pippowheels srl will be suspended.
Thanks very much for your cooperation.


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